General Information

What types of jewellery do you offer?

We offer a wide range of gold and diamond jewellery, including but not limited to rings, necklaces, earrings, bracelets, pendants and custom-made pieces.

Are your diamonds certified?

We only deal in high quality diamonds considering the 4Cs (Cut, Colour, Clarity, Carat), and all our diamond jewellery comes with certification from reputable gemological laboratories such as GIA and IGI.

I am having doubts purchasing jewellery online.

We understand your reservations. Dia by Deshna comes from the house of Arihant Jewellers Indore, a 25-year-old pioneer in the gold jewellery industry. Please be assured that all our jewellery collections come with appropriate certification and hallmark. Moreover, we’re only a WhatsApp message or phone call away from answering all your questions. Feel free to reach out!

Lab Grown Diamonds

What are lab-grown diamonds?

Lab-grown diamonds are created in controlled environments using advanced technological processes that replicate the natural diamond-growing conditions. These diamonds exhibit the same physical, chemical, and optical properties as natural diamonds.

Are lab-grown diamonds real diamonds?

Yes, lab-grown diamonds are real diamonds. They are optically, chemically, and physically identical.Moreover, they have the same chemical composition and crystal structure as natural diamonds, making them indistinguishable to the naked eye. Even jewellers and gemologists cannot distinguish between lab-grown and natural diamonds.

How are lab-grown diamonds different from natural diamonds?

Lab-grown diamonds are grown in a controlled laboratory environment, whereas natural diamonds form over millions of years under the Earth's crust. Both types share identical characteristics but differ in origin.

Are lab-grown diamonds ethical and sustainable?

Yes, lab-grown diamonds are considered more ethical and sustainable than mined diamonds. They have a minimal environmental impact as they require less energy and do not involve mining processes that can harm ecosystems. They also avoid the social issues associated with diamond mining.

How are lab-grown diamonds priced compared to natural diamonds?

Lab-grown diamonds are typically priced at a more affordable range compared to natural diamonds ofsimilar quality and size. They offer a cost-effective alternative without compromising on brilliance or durability.

Do lab-grown diamonds come with certifications?

Yes, lab-grown diamonds are certified by reputable gemological laboratories, such as GIA and IGI. At Dia by Deshna, you can choose your preferred certification.

Do you offer lab-grown diamonds in different shapes and sizes?

Yes, we offer a wide selection of lab-grown diamonds in various shapes, sizes and cuts to suit different preferences and jewellery designs

Are lab-grown diamonds suitable for engagement rings and fine jewellery?

Absolutely! Lab-grown diamonds are ideal for engagement rings and fine jewellery, offering exceptional brilliance and quality at a competitive price point.

Where can I view and purchase lab-grown diamond jewellery?

You can explore our collection of lab-grown diamond jewellery online at www.diabydeshna.com or visit our store in Indore to view and purchase exquisite pieces firsthand.

Ordering and Payment

How do I place an order?

Simply browse our collections, add your desired items to the cart, and proceed to checkout. Follow the onscreen instructions to complete your purchase.

You may also place an order via phone call, WhatsApp or email. Please verify that all information provided by you is accurate before confirming your purchases and making payment

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, UPI, and bank transfers. For any queries, please contact us on info@diabydeshna.com or 88894-88814.

Can I customise a piece of jewellery?

Yes, we offer custom jewellery design services on most of our products. Contact our customer service team for more details

Shipping and Delivery

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping charges and delivery times may vary depending on the destination

How long will it take to ship my order?

Shipping times vary based on the product and its intricacies. If a product is readily available in your size, it will be shipped within 2 business days. However, if it is a made-to-order piece, it may take upto 7-10 business days to ship your order.

How long will it take to deliver my order?

Once your order is shipped, it takes 2-5 business days (for domestic orders) to deliver your order based on the destination.

We will send you a tracking number via email. You can use this number to track your package on the courier’s website.

Can I change my shipping address after placing an order?

Certainly! You have the option to update your shipping address after confirming your order and before it is dispatched.

Returns and Exchanges

What is your exchange and return policy?

Please review our exchange and return policy below.

  • All exchanges and returns must be initiated within 2 days of receiving your product.
  • You can initiate an exchange or return through our website. Alternatively, you can contact our customer
    service team at info@diabydeshna.com or 88894-88814. Our team will guide you through the process.
  • Exchanges will be processed promptly after the jewellery successfully passes our quality inspection
  • Refunds can be issued as store credit or returned to the original payment method within 14 business days
    after the jewellery successfully passes our quality inspection.

Please refer to our exchange and return policy page for more details.

How do I initiate a return or exchange?

To initiate a return or exchange, you can visit our website or contact our customer service team with your order number and reason. They will guide you through the process.

Can I cancel my order before shipping?

Unfortunately, we cannot cancel an order once placed. It is recommended to review your order before placing it.

Do you offer buyback?

Yes, we offer buyback services for gold at 100% of the prevailing market rate and for diamonds at 80% of their prevailing market value. Please refer to our Buyback policy page for more details.

Product Care

How should I care for my gold and diamond jewellery?

To keep your jewellery looking its best, avoid contact with harsh chemicals, store it in a dry place, and clean it regularly with warm water and soft cloth.

Do you offer repair services?

Yes, we offer repair services for all our jewellery. Please contact our customer service team for more information and pricing.

Contact and Support

How can I contact customer service?

You can reach our customer service team via email at info@diabydeshna.com or by phone at +9188894-88814. Our support hours are Monday to Friday, 11:30 AM to 6 PM (IST).

Do you have a physical store?

Yes, we have a physical store located within our parent company’s (Arihant Jewellers) premises at 31-32 Golden Plaza, Bada Sarafa, Indore. You are welcome to visit us during our business hours to view our collections in person